Privacy Policy

Last updated January 2025

Last updated: October 27, 2025

1. Introduction & Commitment

NoReM ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital restaurant management platform, including QR code ordering systems and analytics services.

Your Privacy Matters: We are committed to transparency and giving you control over your personal information. This policy explains your rights and our practices.

2. Information We Collect

Restaurant Owner Information

• Business name, address, and contact details
• Owner/manager personal information
• Payment and billing information
• Restaurant operational data
• Staff member information

Customer Information

• Order details and preferences
• Device information and IP addresses
• QR code scan data
• Payment information (processed securely)
• Feedback and reviews

Usage & Analytics Data

• Menu viewing patterns and popular items
• Order timing and frequency data
• Revenue and sales analytics
• System performance metrics
• Error logs and technical data

3. How We Use Your Information

Service Provision

• Process and fulfill customer orders
• Manage restaurant menus and operations
• Generate and manage QR codes
• Provide customer support
• Process payments and transactions

Analytics & Insights

• Generate sales reports and analytics
• Identify popular menu items
• Optimize restaurant operations
• Improve user experience
• Provide business insights

Communication & Marketing

• Send order confirmations and updates
• Provide customer service support
• Send important service notifications
• Share relevant updates and features (with consent)
• Respond to inquiries and feedback

4. Information Sharing & Disclosure

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting services (AWS, Google Cloud)
• Analytics and monitoring tools
• Customer support platforms
• Email and communication services

Legal Requirements

We may disclose your information when required by law, such as:

• To comply with legal obligations
• To protect our rights and safety
• To investigate fraud or security issues
• To respond to government requests

We Do Not Sell Your Data: NoReM does not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security & Protection

Technical Security

• End-to-end encryption for data transmission
• Secure cloud infrastructure
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery systems

Operational Security

• Employee training on data protection
• Limited access to personal data
• Regular security assessments
• Incident response procedures
• Compliance with industry standards

Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security practices.

6. Your Privacy Rights

Access & Control

• Access your personal information
• Update or correct your data
• Request data deletion
• Export your data
• Opt-out of communications

Restaurant Owners

• Manage staff access permissions
• Control data sharing settings
• Access analytics and reports
• Manage customer data retention
• Configure privacy settings

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@norem.co. We will respond to your request within 5 days and may ask for additional information to verify your identity.

7. Cookies & Tracking Technologies

Types of Cookies We Use

Essential Cookies

Required for basic functionality, security, and authentication.

Analytics Cookies

Help us understand how users interact with our platform.

Preference Cookies

Remember your settings and preferences for a better experience.

Marketing Cookies

Used for targeted advertising and marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. You can also opt-out of analytics tracking through our privacy settings.

8. Data Retention & Deletion

Retention Periods

Account InformationUntil account deletion

Order Data7 years (tax purposes)

Analytics Data3 years

Log Files1 year

Data Deletion

You can request deletion of your personal data at any time. We will delete your data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

9. Children's Privacy

Age Restriction: Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years old, we require parental consent for certain features and data collection activities. We implement additional safeguards for teenage users.

10. International Data Transfers

NoReM operates globally and may transfer your data to countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions
• Privacy Shield certification (where applicable)
• Other appropriate safeguards

11. Changes & Contact Information

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications
• Updating the "Last updated" date

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Support: support@norem.co

Technical Team: dev@norem.co